Shipping policy

This Delivery Policy applies to goods ordered from Loom Rugs through loomrugs.co.uk. Please read it before placing an order.

1. Delivery area

We deliver only to addresses within the United Kingdom. We do not accept or deliver international orders. If an order is placed with an address outside the United Kingdom, we may cancel the order and refund the amount paid.

2. Delivery time

We aim to deliver goods within 10 to 15 days after the order is placed and payment is confirmed. This is an estimated delivery period. Delivery may take longer if there are circumstances outside our reasonable control.

If we become aware of a significant delay, we will contact you and provide an updated delivery estimate. Your legal rights are not affected.

3. Order and delivery confirmation

After you place an order, we will send an order confirmation using the contact details provided at checkout. We will send a further delivery update when the order has been dispatched. Tracking information will be provided where it is available from the delivery company.

4. Delivery address

You are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if any delivery information is incorrect. We cannot guarantee that an address can be changed after an order has been dispatched.

5. Delayed or failed delivery

If your order has not arrived within the stated delivery period, please contact us through the contact page on our website. We will investigate the delivery and provide an update. If we cannot deliver the goods, we will offer an appropriate replacement, a new delivery date, or a refund as required by law.

6. Receiving your order

Please check the packaging and goods as soon as reasonably possible after delivery. If the goods are damaged, faulty, incomplete, or not what you ordered, contact us promptly with your order number and clear photographs where possible. Reporting a problem promptly helps us investigate it, but it does not affect your legal rights.

7. Responsibility for the goods

The goods become your responsibility when they are delivered to you or to a person identified by you to receive them.

8. Contact

For questions about delivery, please use the contact page on loomrugs.co.uk and include your order number.